Storage

Our new storage solutions

For specific denominations and types of precious metals purchased from us to be stored in our secure, fully custodial vault. Suitable for cast bars.

For specific denominations and types of precious metals purchased from us or customers can bring their own stock purchased previously from us or elsewhere with specific types/serial numbers to be stored in our secure, fully custodial onsite vault. Suitable for minted bars and coins with specific years or serial numbers.

Unallocated Storage Accounts

Your existing Unallocated Storage Holdings remain unchanged, including the ongoing storage fees.

FAQs

What if I want to sell back my Unallocated holdings in the future?
Your previous redemption and buyback terms will apply for the lifetime of those holdings. Buyback prices will continue to be published on our live pricelist for Unallocated, and your existing holdings will continue to be able to be redeemed for physical items

What if I want to purchase additional Unallocated storage holdings in the future?
After 4.00 PM 23rd May 2025, new sales for Unallocated storage will cease, and you will no longer be able to make additional purchases. However, you may wish to consider one of our three newly introduced storage options.

Why are you changing the Unallocated Program?
After sixteen years of offering our Unallocated Storage services, industry dynamics have changed significantly due to a number of factors, including, insurance, rising operating costs and evolving client expectations.

How will my current holdings be treated in the future?
No changes to your existing holdings.

How can I roll my existing Unallocated Holdings to the new Pool Allocated program?
If you would like to roll over your existing Unallocated Storage to our newly introduced Pool Allocated holdings with a redemption, please contact one of our friendly team members.

What are the units of measure in the new Pool Allocated program?
To simplify selections and reporting, we are only offering Pool Allocated metals in whole grams. One troy ounce is approximately 31 grams. You can buy as little as one gram of gold or ten grams of silver.

How do I sell back Pool Allocated and at what price?
Buyback prices are being published in our live pricelist on our website. To sell Pool Allocated Holdings back to us, please send us an email with your clear instructions during business hours. During the business hours, our staff will contact you usually within 30 minutes and facilitate the transaction for you.

Any requests sent outside of our business hours or during holiday period/public holidays will be actioned and locked in on the next business day.

For more information, speak to one of our consultants on 03 9654 8166 or please email: [email protected]