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GOLDPack Terms and Conditions

  • All our free mail packs come prepaid, pre-addressed with a tracking number and insured for the value of up to one hundred dollars $100.00 by Australia Post. It is the customer's sole responsibility to take out a higher value Insurance for their goods if need be, before posting it to the Australian Bullion Company (Aust) Pty Ltd (ABC)
  • ABC will not be held responsible for any loss or damage to any customer's property during the postage process.
  • ABC will not buy or deal with any person under the legal age of 18.
  • The customer takes full responsibility of where they obtained the items they are offering to ABC for sale.
  • The customer must supply to us one of the following, identifications:
    • - Valid Driver’s License OR Valid Passport
    • OR one of the following:
    • - Health benefit card OR Health care card OR Pensioner card
    • PLUS one of the following:
    • - Certificate of Australian Citizenship OR Marriage Certificate OR Firearms License OR Birth Certificate.
  • Any customer suspected of attempting to sell any stolen gold jewellery to us will be reported to the police immediately.
  • If any customer is not satisfied with the amount we paid to them for their jewellery, they should email or provide written advice to the ABC within 3 days from the date on the cheque or the date of payment to cancel the transaction, the customer then must return the payment in full before we can send their items back to them.
  • After 7 days from the date of the payment or the date of the cheque, the transaction will be considered to be final and irreversible, and the item then becomes the property of ABC.
  • The customer must also agree and accept that ABC may remove all and will not pay for ANY stones OR gems removed from any jewellery, before the valuation process as ABC will only pay for the weight of the gold regardless of any stones or gems.
  • The customer must agree that ABC has the sole discretion to melt or resell the jewellery they buy from them without any further notice or consent from the seller after 7 days from the payment date and or the date on the cheque.
  • The customer must further agree that any offers made by ABC to them by email must be responded to by the customer within 48 hours by return email. If ABC does not get a response from the customer after the 48 hour period, a payment will be made to the customer and the transaction will be final and irreversible.
  • The customer must also agree that in the event that they send any items of non value to ABC and request ABC to send these items back to them, the customer then must pay the postage cost total of $10.00 to ABC by a bank deposit, EFT or cheque before their items can be sent back to them.
  • Should ABC receive any damaged or opened posted packs, we shall reserve the right to return the package to you without any liability. We do not insure your items; such insurance may be purchased by you. We do however guarantee the items are properly packaged and sent back to you.

Limited liability:

  • In the event that your items are lost or damaged by us, we shall pay you one third of the value of the items, as supported by purchase and sale receipts, up to the maximum sum of one hundred ($100) only.
  • You hereby understand and agree that we shall not be liable for any loss or damages in excess of one hundred dollars ($100) only and you hereby waive any claims to recover for additional damages resulting from the loss or destruction of your Items.